Privacy Policy

Eurostreampro LLC ("we", "us", or "our") operates eurostreampro.com. This Privacy Policy explains how we collect, use, and protect your personal information when you use our website and services. We are committed to protecting your privacy in compliance with applicable data protection laws including GDPR where applicable.

1. Information We Collect

We collect the following types of information:

• Order information: name, email address, billing address, and payment details (processed by our payment provider — we do not store card data)
• Communication data: messages sent via WhatsApp or email for support purposes
• Technical data: IP address, browser type, device information, and pages visited, collected automatically via cookies and analytics tools

2. How We Use Your Information

• To process and fulfil your order and arrange delivery
• To communicate with you about your order and provide customer support
• To send transactional emails (order confirmation, support responses)
• To improve our website and service through anonymised analytics
• To comply with legal obligations

We do not use your personal data for automated decision-making or profiling.

3. Legal Basis for Processing (GDPR)

Where GDPR applies, we process your data on the following legal bases: contract performance (fulfilling your order), legitimate interests (improving our service, fraud prevention), and legal obligation (tax and accounting requirements).

4. Data Sharing

We do not sell, rent, or trade your personal data. We share data only with:

• Payment processors (Stripe, PayPal, Payoneer) — for transaction processing only
• Shopify — our e-commerce platform, acting as a data processor
• Analytics providers (anonymised data only)
• Legal authorities if required by applicable law

5. Cookies

We use essential cookies required for site operation and optional analytics cookies. You may manage cookie preferences through your browser settings. Disabling non-essential cookies will not affect your ability to purchase or use the service.

6. Data Retention

We retain order and customer data for up to 7 years to comply with tax and accounting obligations. Communication data is retained for up to 2 years. You may request earlier deletion subject to legal requirements.

7. Your Rights

Depending on your location, you may have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data ("right to be forgotten")
• Object to or restrict certain processing
• Data portability
• Lodge a complaint with your local data protection authority

To exercise any of these rights, contact us at contact@eurostreampro.com.

8. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or disclosure. Payment data is encrypted and processed by PCI-DSS compliant processors.

9. International Transfers

Your data may be processed in the United States. Where data is transferred from the EU/EEA, we ensure appropriate safeguards are in place in accordance with applicable data protection law.

10. Changes to This Policy

We may update this Privacy Policy periodically. Material changes will be posted on this page with an updated date. Continued use of the service constitutes acceptance of the revised policy.

11. Contact

For any privacy-related questions, contact us at contact@eurostreampro.com.